Information about credit requests and returns
At Pallas Foods, our approach to credits and returns has remained simple and aimed at unquestionable customer satisfaction. We ask, as part of our cooperative commitment and dedication to improving consumer food safety, that our customers work with Pallas Foods to comply with the revisions that have been made to this Customer Request for Credit and Returns Policy. Pallas Foods will continue to return for credit any product not accepted at time of delivery. After delivery, our credit and return policy is limited within certain guidelines.
OUR PRODUCT RETURN & CREDIT POLICY DOES FIVE THINGS:
Ensures product consistency and quality
Reduces product loss
Speeds processing and ensures accuracy of all requests for credit
Ensures that products are handled in line with Food Safety Regulations.
Controls product returns so that any unfit product is channelled correctly
WHEN YOUR DELIVERY ARRIVES, YOU SHOULD KNOW:
Your Pallas Foods Delivery Associate will gladly help you verify that the items delivered agree with your invoice
Should you choose to return any product, your Pallas Foods Delivery Associate will issue a credit request
If a product is short on delivery, your Pallas Foods Delivery Associate will make an adjustment on the invoice
If a product is damaged, your Pallas Foods Delivery Associate will make an adjustment on your invoice
Once you are satisfied with your order, your Pallas Foods Delivery associate will ask you to pay/sign the invoice
OUR RETURN POLICY AFTER TIME OF DELIVERY IS LIMITED
An item may be returned after time of delivery only if it meets the following important food safety guidelines. All returns and credit requests must be made within these time frames:
Time of Delivery
Produce & Perishables: 24 hours
Non–Stock Order items: 24 hours
Frozen items: 7 days
Dry Goods: 7 days
All other items: 14 days
Chilled items being returned must be stored at between 0º C and 5º C and frozen items must be stored appropriately at -18ºC or below.
Products are returnable for full credit only when they are in the original package, free of markings or damage, and within 24 hours.
Produce and Perishables
Please inspect all ready–to–eat produce, dairy, fresh meat, seafood and poultry products thoroughly at time of delivery. Due to product integrity and food safety concerns resulting from excessive handling, temperature control fluctuations, and other chain–of–product control quality issues, produce, dairy, fresh meat and poultry products are not returnable except within 24 hours of receipt of these goods.
Treat chemical returns with extra attention. A Pallas Foods Delivery Associate must inspect all chemical products for damage and/or leakage before a pickup and return can be processed.
Non–stock order items
Non–stock order items have been purchased especially for you. Because they can’t be resold, they are not returnable except when damaged or of questionable quality at time of delivery.
To return non–stock items after delivery due to damage or quality issues, you’ll need authorisation after an inspection by a designated Pallas Foods representative.
At Pallas foods, we’re dedicated to providing the finest and safest products available, and the peace of mind and service you expect and depend upon.