Return Policy

Information about credit requests and returns

At Pallas Foods, our approach to credits and returns has remained simple and aimed at unquestionable customer satisfaction. We ask, as part of our cooperative commitment and dedication to improving consumer food safety, that our customers work with Pallas Foods to comply with the revisions that have been made to this Customer Request for Credit and Returns Policy. Pallas Foods will continue to return for credit any product not accepted at time of delivery. After delivery, our credit and return policy is limited within certain guidelines.

OUR PRODUCT RETURN & CREDIT POLICY DOES FIVE THINGS:

  • Ensures product consistency and quality

  • Reduces product loss

  • Speeds processing and ensures accuracy of all requests for credit

  • Ensures that products are handled in line with Food Safety Regulations.

  • Controls product returns so that any unfit product is channelled correctly

WHEN YOUR DELIVERY ARRIVES, YOU SHOULD KNOW:

  • Your Pallas Foods Delivery Associate will gladly help you verify that the items delivered agree with your invoice

  • Should you choose to return any product, your Pallas Foods Delivery Associate will issue a credit request

  • If a product is short on delivery, your Pallas Foods Delivery Associate will make an adjustment on the invoice

  • If a product is damaged, your Pallas Foods Delivery Associate will make an adjustment on your invoice

  • Once you are satisfied with your order, your Pallas Foods Delivery associate will ask you to pay/sign the invoice

OUR RETURN POLICY AFTER TIME OF DELIVERY IS LIMITED

An item may be returned after time of delivery only if it meets the following important food safety guidelines. All returns and credit requests must be made within these time frames:

Time of Delivery

Produce & Perishables: 24 hours

Non–Stock Order items: 24 hours

Frozen items: 7 days

Dry Goods: 7 days

All other items: 14 days

Temperature

Chilled items being returned must be stored at between 0º C and 5º C and frozen items must be stored appropriately at -18ºC or below.

Packaging

Products are returnable for full credit only when they are in the original package, free of markings or damage, and within 24 hours.

Produce and Perishables

Please inspect all ready–to–eat produce, dairy, fresh meat, seafood and poultry products thoroughly at time of delivery. Due to product integrity and food safety concerns resulting from excessive handling, temperature control fluctuations, and other chain–of–product control quality issues, produce, dairy, fresh meat and poultry products are not returnable except within 24 hours of receipt of these goods.

Chemicals

Treat chemical returns with extra attention. A Pallas Foods Delivery Associate must inspect all chemical products for damage and/or leakage before a pickup and return can be processed.

Non–stock order items

Non–stock order items have been purchased especially for you. Because they can’t be resold, they are not returnable except when damaged or of questionable quality at time of delivery.

To return non–stock items after delivery due to damage or quality issues, you’ll need authorisation after an inspection by a designated Pallas Foods representative.

At Pallas foods, we’re dedicated to providing the finest and safest products available, and the peace of mind and service you expect and depend upon.